Response Time Report (for internal employees)
under review
T
Tyler Otto
For Internal Controls, I would love a way to view how quick the response time is for my team on questions from clients. Bonus points if I could have this be only based on work days (so if a question gets asked late friday, it doesn't show as a 3 day response time if it gets answered on monday).
Clients often claim communication is one of their biggest needs, and if we have an efficient way to measure what matters, we'll be able to deliver timely results to our clients.
T
Tyler Otto
And to expand on this, i think a full deliverable would be much more than just "How long has this question been open".
I'd want to pull reports accross the whole company and be able to filter by clients or employees, and see how long after each client comment on an Open NonTX Question or Open "Question for Us" how long it took for a response or a close out.
T
Tyler Otto
Ben Stein and Kenny Song. Any updates on this being a possibility?
B
Ben Stein
Tyler Otto definitely going to add reporting for this!
T
Taylor Clouse
Yes!!!
M
Mary Andersen
YES! I want to implement this KPI for my team and doing the reviewing manually is not feasible.
B
Ben Stein
under review