Changelog
Follow up on the latest improvements and updates.
RSS
📂 Downloadable Organizer Packages
We’ve made it easier to get your completed organizers out of Keeper and into your firm’s workflow.
✨ Here’s what’s new:
- 📄 Download a PDF version of the completed organizer including your clients' responses and references to uploaded files.
- 📎 Bundle organizer responses + uploaded client files into a ZIP file for easy viewing, sharing, and storage.
All the information and attachments you need to prepare and file your client’s tax return can now be packaged and downloaded in a single, streamlined step. 💼
For more information, check out our help article on how to use this new feature!
Other Improvements
- Added filtering by contact and tag to non-transaction questions.
- Improved the search experience in "My Receipts" to allow you to search by file name, year, and month.
Bug Fixes
- Fixed a bug where email history was not working for all clients.
- Fixed a bug where scheduled emails remained unsent.
- Fixed a bug where email attachments disappeared after the email was sent.
- Fixed a QuickBooks Online connection error displaying “uh oh there’s a connection problem.”
- Fixed a bug causing users to be stuck in a “Reconnect QuickBooks” loop with ledgers not loading.
- Fixed a bug where users received a “Transaction extraction in progress” error indefinitely when opening a client.
- Fixed a bug where an error occurred when creating a new portal contact.
- Fixed a bug preventing resizing and text wrapping in the Submission Note column.
- Improved typing and rendering performance in the Receipts module.
- Fixed a bug where Super Admins received an error when adding a new client portal contact.
- Resolved an issue where the portal was inaccessible from the Management Reports page.
- Fixed a bug where the close status on the client list was not refreshing.
- Fixed a bug where adding a client to Manager access triggered an error.
- Fixed a bug where Fiscal YTD appeared correctly on the Table of Contents but not on the individual report.
- Fixed a bug with closing task statuses not updating correctly.
- Fixed a bug where Keeper failed to match transactions outside of the 2-week matching period.
- Fixed a bug where standard users could add checklists even when “lock standard user” was enabled.
- Fixed a bug where “[new vendor]” did not update correctly in the UI.
- Fixed a bug where drafts with large image attachments detached from the email thread.
improved
fixed
File Reviews
Management Reporting
Emails
July 10, 2025
📝 Custom text page in Management Reports
Need more space to communicate with clients in your reports? Now you can add a fully customizable text page - perfect for longer legal disclaimers, descriptions of services, or any other context your clients need.
✨ What’s new:
- 📄 Add a dedicated Custom Text Page to your reporting package
- ✍️ Write and format your content using our rich text editor
- 🧩 Use smart merge tags to auto-fill key details like close period, current/prior year, client or firm name
- 🔧 Rename and reorder the page within your financial package
Email Improvements
- You can now mark drafts as “Email Client Templates” in Keeper, automatically filtering them out of your Drafts folder to reduce clutter and keep your workspace organized.
Other Improvements
- Updated the sort order of files uploaded to transactions for more efficient review.
Bug Fixes
- Fixed a bug where links in emails did not open in a new tab.
- Fixed a bug where users had to double-click to open emails in Keeper Emails.
- Fixed a bug where the inbox tab showed a notification bubble despite no practice or personal email being connected.
- Fixed a bug where opening the Prepare 1099s report caused an error.
- Fixed a bug where Uncategorized Assets were empty or loaded slowly.
- Fixed a bug where client portal posts were not marked as answered after a contact responded.
- Fixed a bug where transaction extraction in QBO was stuck for extended periods.
- Fixed a bug where uploading folders with substructures did not preserve the folder hierarchy.
- Fixed a bug causing an error when adding a user with Manager access.
- Fixed a bug where deleted users continued to receive comment notification emails.
- Fixed a bug where inconsistent bills with blank descriptions weren’t flagged in the Expense Inconsistency report.
- Fixed a bug causing errors when deleting clients.
- Fixed a bug where the “Has submission note” filter in Transaction Files did not include mobile app submission notes.
- Fixed a bug where reauthentication email notifications were sent for IMAP-connected practice emails, and reconnecting failed.
- Fixed a bug where file attachments in non-transaction question threads attached to the initial message instead of the latest reply.
- Fixed a bug where signature requests did not appear under “Action Required” in the client portal.
- Fixed a bug where transaction reports did not operate independently of each other.
- Fixed a bug where two signature request recipients were created simultaneously with identical data.
- Fixed a bug in P&L reports for Xero clients that potentially copied over blank values.
- Fixed a bug where editing tasks in split screen caused unintended changes to the task text.
new
July 3, 2025
Conditional Logic in Organizers
Increase your clients' focus and add polish to your client requests with conditional logic in organizers! Our latest round of organizer upgrades brings you:
- The ability to hide or reveal information requests based on client responses and situations
- An enhanced preview experience so you can test out your logic before publishing to the portal
- Logic in organizer templates so you can set it up once and bulk apply across clients
- All of these great updates on both the web and the mobile app so your clients can get back to you on the go!
AI Bank Feeds Private Beta
Keeper's AI Bank Feeds are now in a private beta! You can request to join it here.
Email Improvements
- Improved reliability of folder/label handling for complex structures
- Improved “Revoke Access” experience in Practice Email Settings.
- Updated security emails to include local time and added a new state field on new IP logins.
Other Improvements
- Added a new setting to batch vs. individually send email notifications for new multi-user sign-off requests.
Bug Fixes
- Fixed inconsistent loading behavior on portal access.
- Resolved issues where users weren’t seeing all of their reminders.
- Fixed display issues with long client names cutting off dates in question threads.
- Fixed P&L drill-down not displaying employee vendors in certain scenarios.
- Fixed multi-currency amounts not reflecting accurately in AP/AR aging.
- Fixed a QBO-specific error causing P&L load failures.
- Fixed error when publishing multiple reports simultaneously.
- Fixed logic for % of income column to handle negative values correctly.
- Fixed issue where intercompany files were showing on the wrong basis.
- Fixed bug where newly added vendors didn’t appear in the Vendors Report.
- Prevented duplicate custom tasks from showing up.
- Resolved reporting inconsistencies for A/P and A/R in cash basis clients.
- Fixed “Error creating draft” bug when sending emails from Practice Inbox.
- Fixed a 429 rate limit bug that caused folders to stop loading.
- Fixed bug where invoice logic didn’t trigger due to missing invoices in the file.
- Fixed dropdown not populating when selecting new Close due dates.
- Fixed vendor not populating in Prepare 1099s.
- Fixed error when adding clients to Manager Access.
- Fixed broken @mention functionality in comments in certain scenarios.
- Fixed client portal rendering errors in full-screen file views.
- Fixed email notifications sent to users that no longer worked on that client.
Client Portal Improvements
- Fixed errors when logging into the Client Portal.
- Fixed an issue where users received file upload notifications, but no file appeared.
- Fixed a bug preventing clients from logging into the portal via magic links.
- Resolved an error when sending e-signature requests from Portal Settings.
Other Improvements
- Added a setting to enable batched email notifications for multiuser signoff requests.
- Updated the practice email reconnect instructions for clarity.
Bug Fixes
- Fixed a bug where the Balance Sheet totals did not match QBO.
- Fixed a bug where Net Income appeared in the wrong location on Balance Sheets.
- Fixed a bug where an extra line was displaying in Profit & Loss reports.
- Fixed a bug where deleted client properties still showed on the Close page.
- Fixed a bug where there were retained earnings discrepancies between Keeper and QBO.
- Fixed an issue where “last” in recurrence templates caused duplicate dates.
- Fixed a bug where applying templates with over 25 contacts triggered an error.
- Fixed a bug where email template text highlights could not be removed.
- Fixed a bug where clicking into Email History returned an error.
- Fixed styling of the “Contents” title in management reports.
- Fixed a bug where deleted users were still seeing clients they no longer had access to.
- Fixed an error when attempting to delete attachments for a contact.
- Fixed display issues with text bleeding in the files modal.
- Fixed inconsistencies when selecting “Calendar YTD” on metrics visuals.
- Resolved issues with property editing not persisting correctly.
- Fixed errors when re-authenticating practice email connections.
- Fixed a bug where password reset emails weren’t delivered to contacts.
- Fixed an issue where closing status dropdowns didn’t show results.
Bug Fixes & Performance Improvements
This week, we focused on improving performance across Keeper and resolving some high-impact bugs.
Sign-Off Improvements
- Added a filter to the Task List to show sign-offs assigned to you.
- Email reminders for sign-offs can now be turned off on a per-user basis.
- Preset tag updates now apply correctly to sign-off tasks.
- Activity logs are now recorded for both closing and custom tasks that include sign-offs.
Other Improvements
- Updated the logic for delayed send emails to ensure descriptions appear correctly in Email History.
- Resolved issues related to broken or expired magic links in the client portal.
- Disambiguated report titles in the management report Table of Contents.
- Resolved issues with Net Income and Net Profit Margin appearing incorrectly in certain P&L and Balance Sheet reports.
Bug Fixes
- Fixed a bug where the “Ask Client” popup rendered partially off-screen.
- Fixed an error when removing a profile photo in User Settings.
- Fixed visual alignment issues in email and file views.
- Fixed an issue where Xero’s Account Reconciliation section wasn’t loading.
- Fixed file upload errors on client questions.
- Fixed an issue where tax-only clients didn’t appear in the All Clients branch.
- Fixed errors triggered when users attempted to update contacts or assign tasks to them.
- Fixed a bug where custom tasks did not recur as expected.
- Fixed visual errors in the Equity section when clients attempted reordering.
- Fixed issue where client properties failed to load during email blasts.
Bug Fixes & Performance Improvements
This week, we focused on fixing bugs in Keeper and making features more accessible and easier to use.
Emails Improvements
- Users can now preview email attachments in-app without having to download the files.
- The option to connect multiple personal and practice emails is now live for all firms.
- Updated the experience of linking tasks to emails to make it more clear and user-friendly.
- Clicking on an inbox name in addition to the dropdown icon will now expand the inbox folder list.
Other Improvements
- The Receipts search bar will now return results including the client submission note, including email content.
- The preparer in a sign-off task will now receive an email notification when a sign-off is in their queue, even if they initiated the sign-off.
- Users can now multi-select workstreams, employees, and clients when filtering in Capacity Planning reports.
Bug Fixes
- Fixed a bug where the “Ask Client” popup was partially rendering offscreen.
- Fixed a bug where links in lists were lost when saving email templates.
- Fixed a bug where the enter key did not function properly for teammate selection in comments.
- Fixed a bug where posting receipt PDFs to QBO showed an “unsupported file type” error.
- Fixed login issues affecting multiple users.
- Fixed a bug where the “Mark Reviewed” button for Journal Entries appeared greyed out.
- Fixed a bug where users with disabled comment email notifications continued to receive them.
- Fixed a bug where Xero sync errors returned a “Xero error message: unauthorized.”
- Fixed an issue where users were prompted to log in from the task digest email despite already being logged in.
- Fixed a bug where clicking the “reauthenticate” button on the banner returned an error message.
- Fixed a bug where revoking personal email access caused the inbox tab and practice settings to remain greyed out.
- Fixed a bug where the email notification hyperlink for unconnected clients’ close status changes was broken.
- Fixed a bug where the Balance Sheet was not loading.
- Fixed a bug affecting filtering on the Capacity Planning page.
- Fixed a bug where the Key Accounts page appeared blank but still rendered in printed reports.
- Fixed a bug where links to comments did not navigate to the related comment.
- Fixed a bug where comments were not properly reflected in the Open/Unread filters.
- Fixed a bug where due date filtering did not work in the Task List view when moving or copying files.
- Fixed a bug that caused an error when bulk assigning tasks.
- Fixed an issue preventing a user from logging in through SSO.
improved
fixed
Client Portal
Workflow / Task Management
Management Reporting
Receipts
Emails
June 5, 2025
Automatically sync transaction files to QBO & Xero
Tired of manually syncing transaction files to the ledger after your client sends in a pile of receipts?
Now Keeper will automatically sync files directly to QBO or Xero immediately upon upload to the transaction - by your team or by your client.
Watch the video below to see this new automation in action and to learn how to enable this for your practice. Try it out today and knock even more time off your month-end close!
Emails Improvements
- Added support for embedding links in email signatures.
- Admins and super admins can now revoke access to primary practice emails.
- Improved the drag & drop experience in Emails by making the interaction easier to trigger and visually clearer.
Other Improvements
- You can now choose what "Enter" will do when messaging & responding to clients: choose between hitting Enter to send or Enter to add a line break.
- Stacked bar charts are now supported in Metrics.
- Added a "compare to prior time period" option for charts in Metrics.
- Added support to search by the client's submission note in the client uploads inbox / Keeper Receipts.
- Added a "Select all" option to column filters throughout the app.
- Users can now filter due dates for start and end times on the task list.
- Added authenticator app option when setting up 2FA.
Bug Fixes
- Fixed a bug that caused an error when accessing Client Portal settings.
- Fixed a bug where duplicating a “Make transaction” file caused an error.
- Fixed a bug where a single transaction displayed as a duplicate in Keeper.
- Fixed inconsistencies in recurring task dates for tasks set to a quarterly frequency.
- Fixed a bug where Journal Entries (JEs) were missing from the Type dropdown in custom file review reports if there were no JEs in the QBO file.
- Fixed a bug where task templates sometimes assigned tasks to the incorrect section.
- Fixed a bug that triggered a “receipt failed to post” error when posting journal entries.
- Fixed a bug where a May 2025 transaction was incorrectly linked to a question from December 2024.
- Fixed a bug where some scanned receipts were not appearing in the Transaction Files section.
- Fixed a bug where users were unable to @ tag other users in comments.
- Fixed a bug where list item styles were not preserved when forwarding emails.
- Fixed a bug to properly render new lines in receipt upload descriptions on the Client Portal and Close page.
improved
fixed
Client Portal
Emails
May 29, 2025
📬 One inbox not enough? Now you can add more.
Your email setup, your way. Keeper Emails now supports multiple personal and firm inboxes, so you can connect all the addresses that you and your firm operate from.
What’s new:
➕ Connect as many inboxes as you need — both firm and personal
🛠️ Manage access, set defaults, and customize signatures for each inbox
📥 Stay organized with clear inbox grouping and smart visibility tools
Whether you're managing multiple brands or wearing many hats, this update gives your team the flexibility to work how they want — without being limited to just one email.
Your clients won’t notice anything different. But your team? They’ll feel the difference and you'll see the efficiency increase. Go ahead, connect them all!
Note: This feature is rolling out to beta tester users today only. It will be available to all users next week! Maybe a good time to sign up to be a beta feature tester...👀
Other Improvements
- For non-transaction questions without subjects, you will now see the initial question from the questions list for easier scanning.
- Users can now apply organizers to clients via Zapier.
Bug Fixes
- Fixed a bug where the CSV download of the Client List did not include Vendor Request data.
- Fixed a bug where images added to comments were not saved with the comment.
- Fixed a bug where duplicating a specific KBA template triggered an error.
- Fixed a bug where disabled roles were still visible in the “Add client” modal.
- Fixed a bug where opening attachments after viewing comments did not close the comments modal.
- Fixed a bug in the Signatures module where the full name field lost focus and deleted the last entry after a few seconds.
- Fixed a bug preventing follow-up questions from being added in bulk.
- Fixed a bug that caused a “receipt failed to post” error message.
- Fixed a bug where printing financial reports resulted in perpetual loading.
- Fixed a bug where an email address incorrectly auto-filled the search bar in Receipts when opening a file.
- Fixed a bug where a single client displayed duplicate March 2025 closes.
- Fixed a bug where users received multi-user sign-off email notifications despite disabling them.
- Fixed a bug where changing the “Payment Method” in Transaction Review reset the “Deposit To” field.
- Fixed a bug where row highlights disappeared on hover, removing the green background.
- Fixed a bug where the “Past 12 Months” filter in Transaction Review incorrectly included transactions from the latest month.
- Fixed a bug where saving the “Assigned to Me” view on the Tasks tab reverted to a previous state.
fixed
improved
Client Portal
File Reviews
Workflow / Task Management
Management Reporting
Receipts
May 22, 2025
Bug Fixes & Performance Improvements
This week, we focused on fixing bugs in Keeper and making features more accessible and easier to use.
Receipts Improvements
- Added bulk actions (delete, move, and download) to files scanned into the Transaction files table.
Other Improvements
- You can now add tax clients to Keeper automatically via Zapier.
- Tax workflow templates can now be posted and shared via Community Templates.
- Searching by contact name is now available in the Uploads Inbox.
- Updated disclaimer & footnote text formatting on management reports to support longer content.
- E-signature requests are now hidden from the client if they fail their KBA verification 3 times. Firms are notified so they can reissue the request if needed.
- Removing a sign-off from a task now reverts the status to In Progress.
Bug Fixes
- Fixed a bug where recurring tasks with sign-off did not display the correct due date status after being marked as Completed.
- Fixed a bug where admins could not see Super Admin timers for clients they had access to when branches were enabled.
- Fixed a bug where filtering for open or all returns on the client list triggered an error.
- Fixed a bug where the portal preview in branding settings never loaded.
- Fixed a bug where account numbers were not showing on the Budget vs. Actuals report.
- Fixed a bug where logging into the Chrome extension displayed a false “already logged in” message.
- Improved error handling for failed /client-portal-settings requests: now logs out the contact and clears local storage if the contact is not found.
- Fixed a bug where using “move to here” within the same folder changed the folder name by prepending ‘copy1’.
- Fixed a bug contributing to an increased frequency of QBO refresh modal appearances.
- Fixed a bug where the status column was incorrectly visible in the final review drilldown table.
- Fixed a bug where saving a draft message from the personal inbox resulted in an error.
- Fixed a bug where the success message was missing after moving a file.
- Fixed a bug where searching files in the portal did not return results.
improved
fixed
Client Portal
Workflow / Task Management
Management Reporting
Time Tracking
Receipts
Emails
May 15, 2025
📝 Standardize Your Meetings with Note Templates
Tired of starting from scratch every time you prep for a client meeting? Now you don’t have to.
📋 Meeting Note Templates are here to help you:
• Standardize agendas and discussion topics
• Keep documentation consistent across your team
• Scale recurring meeting processes
Receipts Improvements
- Files are now flagged as potential duplicates in Keeper Receipts when there’s a match on vendor and item number.
Other Improvements
- Multiuser sign-offs are now available on custom tasks!
- Metrics visualizations now have customizable date ranges including calendar YTD, fiscal YTD, last 12 months and 1 month.
- Emails sent from the shared practice inbox now show the sender’s full name next to the practice name in the From line (internal visibility only - this is not visible to clients).
- Removed timestamps from clients’ view of question threads; only the date is now shown.
- Standard users can now view the Employees section of Capacity Planning, limited to their own timers (enabled in Practice settings -> Time tracking).
- Added the ability to select and upload multiple files to a new non-transaction question.
- Tasks assigned to deleted users now display the user with a greyed-out circle, and firms can filter by deleted users in the task assignee column.
- Made fixes and updates to images and signatures in emails.
Bug Fixes
- Fixed a bug causing an error when deleting client comments.
- Fixed a bug where users were unable to comment on uncategorized transactions.
- Fixed a bug where only the most recent close populated when starting timers.
- Fixed a bug where exporting the task list failed if it included an apostrophe (’).
- Fixed a bug preventing bulk upload of multiple images in the mobile app.
- Fixed a bug where transactions in the client portal mobile app for UK files showed in USD.
- Fixed a bug where invoice and bill payments were incorrectly included in the Tax Inconsistency Report.
- Fixed a bug where Net Income did not populate in the Budget vs. Actuals report.
- Fixed a bug where accessing Metrics and Reporting tabs for Xero clients triggered a “Something went wrong” error.
- Fixed a bug where users were unable to add questions from the Chrome extension due to an inactive text box.
- Fixed a bug to hide the “Ask a Question” button on mobile web.
- Fixed a bug where the Practice Inbox was inaccessible despite showing as connected.
- Fixed a data issue by deleting two inbound questions from a client.
- Fixed a data copy issue where Kelvin A Simmons DDS PLLC did not transfer correctly.
- Fixed a bug where uploading a file to a vendor request via a non-transaction question did not show the file in the thread.
- Fixed a bug where admins received a permissions error when attempting to move files.
- Fixed a bug causing an error when searching text to select a task status.
- Fixed a bug where recurring task due dates defaulted to every 3 quarters, even when set to 1.
- Fixed a bug where “Balance at EOM” displayed correctly until multi-user signoff, after which the previous month’s balance showed.
- Fixed a bug where the attachment column cell was incorrectly disabled.
- Fixed a bug causing a “Something went wrong” error when clicking into a signature template.
- Fixed a bug where an invalid date appeared in the due date field of transaction files.
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